Refund policy

Last updated: October 2026

Company: Canadian Games
Incorporation No.: BC1549625
Address: 5307 Victoria Drive #583, Vancouver BC V5P 3V6, Canada
Website: canadiangames.ca
Email: support@canadiangames.ca

100-day return policy

You have 100 days after receiving your item to request a return.

To be eligible for a return

Your item must be in the same condition that you received it: unopened, with the plastic wrap still on, and in its original packaging. You'll also need your order number and email address as proof of purchase.

To start a return

  1. Email support@canadiangames.ca to start a return. Please allow 1–3 business days for instructions.
  2. If your return is accepted, we'll email you instructions on how and where to send your return. Items sent back to us without first requesting a return will not be accepted.
  3. Send your return to the address provided in your return instructions.

Return shipping

You can choose how to send your return:

  • Prepaid return label – C$7.90 CAD. We can provide a prepaid return label. Just ask for one when you request your return. If you use our label, C$7.90 CAD is deducted from your refund.
  • Send it yourself. You can also send your return yourself, at your own shipping cost, to the address in your return instructions. In that case, nothing is deducted from your refund.

Free Expansion Pack

The free Expansion Pack is only included when you buy Canada Code. If you return Canada Code, you must also return the free Expansion Pack that came with it.

You can always contact us with any return question at support@canadiangames.ca.

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. For damaged or faulty items, we send you a replacement free of charge, with no fees.

Exceptions / non-returnable items

Our 100-day returns apply to all our games, including games bought on sale. The only exception is gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@canadiangames.ca.

Your rights

This policy does not limit any rights you may have under applicable Canadian consumer protection laws.